Bob Williams

Thought readings 3

March 5th, 2012 | One comment | Tags: , , , , ,

Each week I capture, mark, and comment on blog posts and news articles around the internet. This is short list of three links that I think others will find valuable for their thought lives.

No iPhone leads 700,000 customer to flee TMobile by David Goldman at CNN Money. I’m a TMobile customer and have been for years. It doesn’t bother me not to have an iPhone but for some people it’s Apple or nothing. The more interesting part of this news is why TMobile doesn’t offer the iPhone today. Can I make my team do agile? by Mike Cottmeyer at Leading Agile. This was Mike’s 400th blog post and …Continue reading >>

Bob Williams

Find and keep customers: 3 of the basics for success

December 26th, 2008 | Leave a comment | Tags: , , , , , ,

With the negative outlook of the economy and reports of down holiday spending, merchants need to look at basics for attracting and retaining customers.  Companies can weather the storm by focusing on core competencies, innovating, and reaching out to customers with individual information. Here’s a look at three principals for accomplishing this goal and some companies that are applying them already.

1. Promote your strength and core offering – The concept seems so basic, and yet is often forgotten.  The thought is also frequently applied to individuals in discussion of self knowledge and betterment.  Another way to think of this is “don’t forget your core competencies.”

A good example of …Continue reading >>