Root cause analysis for team building

Early in my career we used a process that loosely resembled a root cause analysis after a severity 1 production outage. The intent of the process was to determine why the severity outage occurred and then fix the problem so it didn’t happen again. No one liked process and the Read More …

Work with a rhythm

So many things provide rhythm to life. Music Dance The seasons Waking strides Heartbeats Speech Faith What rhythm means to me. Before I ever thought about my daily routines mapping to a rhythm, I was following patterns. Looking back, I remember specific practices I used during high school to complete Read More …

Long term thinking – right now

“If you don’t have a real stake in the new, then just surviving on the old – even if it is about efficiency – I don’t think is a long-term game.” – Satya Nadella Is any business safe surviving on “the old”? Managing a product or service that is in Read More …

Innovation sourced from standard processes?

In a MBA class last year I took the following note during a lecture: Drucker – creativity and innovation driven off standard process This week I found that note in a review of some materials and thought it would be a good topic for further thought. Peter Drucker lists process Read More …