Overcoming audit excuses

I don’t have enough time to perform audits. It was 9am Tuesday morning. I assigned the weekly visual management board audit to a staff manager and I could hear the unsaid words looking in their eyes. It was 10am on a Thursday morning. I asked the process improvement manager, “Why do we need to audit ourselves weekly?” I was questioning Read More …

Getting rid of the compliance mindset

To follow, or not to follow the rules. Have you noticed following established rules is a paradox of behavior? In some situations, we admonish employees when they don’t follow procedures and rules. We create manuals of standard procedures for consistent experiences and output. But when someone doesn’t follow the standard procedure and the outcome is wrong, they are reminded of Read More …

Lean Visual Management Board – What I’ve learned so far

Last year we started using a visual management board to get a better understanding of the flow of work in our IT department. The board, now in version 2 and completely electronic, has become the staple of our weekly team leader meetings. With continued attention and more maturity in lean thinking, I expect to continue evolution of the board contents. Read More …

Employee Growth Chart

Childhood memories. Did your mom mark your height on the door frame as a child? Let’s admit it. Those pen marks on the door-frame each year were exciting. It was even more fun if siblings, or other relatives, were marked on the door as well. What was it about the marks that made it so fun? Was it that we Read More …