A Business Technology Place (Since 2008)
Get this guy on your team! During a recent weekly business review meeting with one my staff members, we discussed movement and progress within one of our key enterprise level accounts. A new contact in the customer’s organization is driving some changes to how we’ve done business in the past. Read More …
Is the customer always rights? The question is more complicated than face value. Within the context of a single event you could make a case that the answer is yes. But this study posted on LinkedIn about customer experience and expectations suggests the customer may not always know what is Read More …
Using online surveys to talk to your eCommerce customers can be a rewarding as well as painful experience. Painful in the sense that customers will tell you your weaknesses or where your site falls short of their expectations. Yet isn’t that a reward as well? There are an abundance of Read More …
I attended Product Camp Atlanta last weekend hosted at the Georgia Tech Research Institute Conference Center. It was my first product camp, so the only knowledge of format and content I had going in was from the description on the web site. The topics of the conference focused on product Read More …