You wish he was different, but you don’t

Get this guy on your team! During a recent weekly business review meeting with one my staff members, we discussed movement and progress within one of our key enterprise level accounts. A new contact in the customer’s organization is driving some changes to how we’ve done business in the past. Our organization is adjusting to the new requirements and trying Read More …

The customer is always right?

Is the customer always rights? The question is more complicated than face value. Within the context of a single event you could make a case that the answer is yes. But this study posted on LinkedIn about customer experience and expectations suggests the customer may not always know what is best.  Of course what’s best depends on who is judging Read More …

Customer surveys as voice of the customer

Using online surveys to talk to your eCommerce customers can be a rewarding as well as painful experience. Painful in the sense that customers will tell you your weaknesses or where your site falls short of their expectations. Yet isn’t that a reward as well? There are an abundance of online survey tool options available today. The tools make it Read More …

Learnings and Takeaways from Product Camp Atlanta 2010

I attended Product Camp Atlanta last weekend hosted at the Georgia Tech Research Institute Conference Center. It was my first product camp, so the only knowledge of format and content I had going in was from the description on the web site. The topics of the conference focused on product management and marketing which are the two primary areas of Read More …