Turning your thoughts into action

By Bob Williams, Leave a comment | Posted February 21st, 2009 in Ideas

We’ve all been there. You’re consuming some type of media (blog, book, video, podcast, lecture, etc.) and you’re thinking about how you can apply this new knowledge to your life. In your mind, you can conquer problems, move mountains, improve processes, help others, etc. But then you finish your meal of information and thought all [...]

When email holds you back

By Bob Williams, One comment | Posted January 23rd, 2009 in Customer Focus, Ideas

I often hear people talk about how they are overwhelmed with email. They end up not responding to email or responding after the subject matter is no longer relevant for decision making or valuable input. It probably doesn’t surprise people that know me, but I try to abide by the 24 rule for email. [...]