return policy | The Merchant Stand

Fathead return policy review and experience

Posted onDecember 12, 2010December 12, 2010AuthorBob Williams1 Comment

I bit on the Fathead Black Friday deal this year to order a team logo for my game room. The package arrived via UPS ground shipping a few days later. Unfortunately, the box was damaged during shipping and the damage causing damage to the logo as well. The logo was Read More …

Customer focused eCommerce: Return Policy

Posted onDecember 5, 2008March 31, 2009AuthorBob Williams1 Comment

I recently made a return to Costco for a misbehaving GPS unit. My experience was made easy in large part because of Costco’s friendly return policy. The store clerk didn’t give me a hard time or ask me any detailed questions. I didn’t even need to fill out a form. Read More …