A Business Technology Place (Since 2008)
These customers want the basics. Wired Magazine published an entertaining read about the preferences of public transit riders. The results showed that it wasn’t the technology services like WiFi and charging stations that topped the list of what riders wanted; it was the basics like reliability and predictability of the Read More …
“If you don’t have a real stake in the new, then just surviving on the old – even if it is about efficiency – I don’t think is a long-term game.” – Satya Nadella Is any business safe surviving on “the old”? Managing a product or service that is in Read More …
Creating the annual plan is like solving a puzzle. Participating in the annual plan has always been a challenge to me to a certain extent for two reasons: In the past, I viewed the activity as more forecasting than planning. The plan was a list of goals and objectives that Read More …
Time to think and plan is elusive. During the normal patterns of a work week I tend to get pulled into the daily operational tasks of keeping the business running and solving for immediate needs. That stuff is ultra-important because it involves the daily interaction of servicing customers. But what Read More …
We spent time this week in strategic planning discussions. One challenge is how to separate the vision for the future from the desire to get better at existing services. That is to separate the transformational changes from the incremental changes. Both are needed. The factor that sticks out to me Read More …